Frequently asked questions
Good to know.
Answers to the questions guests ask us most often. Your question isn't here? Give us a call or send us a message.
Arrival and departure
What time are check-in and check-out?
Check-in is from 5 pm, check-out by 11 am.
Can I arrive late in the evening?
Yes. You can let yourself in using a key safe, so arriving late is no problem. We’ll explain how it works in your booking confirmation.
When will I get the exact address?
You’ll receive the exact address and directions with your booking confirmation.
Where can I park?
There are two or three private parking spaces for you right by the house.
Can I get there without a car?
Yes. Buses 14 and 15 run from Kiel main station to the “Kitzeberg” stop, which is about a ten-minute walk from the house.
Guests and house rules
How many people can stay?
Up to five guests, of whom no more than four adults. At least one guest must be 18 or over.
Are children welcome?
Yes, children of all ages are welcome. A folding high chair is provided, and an extra bed can be supplied free of charge for a fifth guest on request.
Are pets allowed?
No, unfortunately pets are not allowed.
Is smoking allowed?
No. This also applies to e-cigarettes and vaporisers.
Can I hold a party?
No, parties and events are not allowed. The Schwanenvilla is a quiet place – and it should stay that way for the neighbours, too.
Is the house suitable for guests with reduced mobility?
Only partly. The three floors are connected by a straight staircase with a handrail and illuminated steps; there is no lift. The only bathroom is on the upper floor.
Facilities
How big is the house?
86.7 m² (about 930 sq ft) of living space on three floors: two bedrooms, one bathroom, a living area with kitchen and dining table, and a utility room.
Is there Wi-Fi?
Yes. There’s a Wi-Fi access point on every floor, so you’ll get a strong signal throughout the house. The internet connection runs at 1,000 Mbit/s download and 200 Mbit/s upload. You’re on a separate guest network, kept apart from ours.
Are bed linen and towels included?
Yes, both are provided. You’ll find extra towels and bed linen in the utility room.
Can I do laundry?
Yes. You’re welcome to use the Miele washing machine and tumble dryer free of charge. Detergent is provided.
What coffee machines are there?
A filter coffee machine for ground coffee and a Nespresso machine. Two capsules are provided for the Nespresso machine.
Is there air conditioning?
No. On hot days the lower ground floor with the second bedroom stays pleasantly cool, whereas the rooms upstairs can get quite warm.
Costs and booking
How can I book?
Online booking through this website will be available soon. In the meantime, give us a call or send us a message and we’ll deal with your enquiry directly.
Do I need to pay a security deposit?
No, we don’t charge a security deposit.
Is there an additional visitor tax?
No. We cover the local visitor tax, so there is no extra charge to you. You still get the OstseeCard: it gives you free use of Möltenort Beach and discounts in the region.
On site
Do the hosts live nearby?
Yes, we live next door in the other half of the house. We’re happy to welcome you in person, but otherwise we’ll give you your privacy.
How far is it to the water?
On foot you’ll reach the Kiel Fjord in six minutes and Kitzeberg Beach in a quarter of an hour.
How far is it to the golf course?
The golf course starts right across the road. The Golf-Club Kitzeberg clubhouse is a 3-minute drive or a 15-minute walk away.
Can I play golf as a guest?
Yes, Golf-Club Kitzeberg welcomes visiting players outside of competitions. Green fees and hire equipment are listed on the club’s website. After your round, your golf bag can dry off in the utility room.
Where can I have breakfast nearby?
At Steiskal bakery in Heikendorf: there are several tables in the shop where you can sit down for breakfast. It’s about a 17-minute walk along the shore, and it opens early every day.
Can I hire bikes?
Yes, there are two rental shops nearby: Freilauf in Heikendorf, about a 19-minute walk away, and Fahrradverleih Laboe, which also has e-bikes, tandems, children’s bikes and trailers. You can charge an e-bike battery at the house.
Anything else?